Returns Policy

We want you to love your purchases from Darling & Domain. If something isn’t quite right, we’re happy to offer an exchange or store credit on full-priced items that meet the conditions below. We do not accept returns on gift vouchers.

 

Due to health and hygiene reasons, perfumes, candles, earrings, hair pieces and hats are unable to be returned for a credit note or exchange. 

 

In Store Returns Policy

We offer an exchange or credit note within 7 days of purchase as long as the items are:

  • Returned in their original condition with all of the tags attached in their original condition.
  • Unworn, unwashed and without any damage or stains.
  • Purchased at full-price without any discount or promotion.

Please note, refunds are not available for change of mind returns on in-store purchases. Refunds are only issued if an item is deemed faulty under Australian Consumer Law.

 

Online Orders

We offer an exchange or credit note within 7 days of your order being delivered as long as the items are:

  • Returned in their original condition with all of the tags attached in their original condition.
  • Unworn, unwashed and without any damage or stains.
  • Purchased at full-price without any discount or promotion.

Please note, refunds are not available for change of mind returns on online purchases. Refunds are only issued if an item is deemed faulty under Australian Consumer Law.

If an item is returned to us without approval or is not in its original condition with all tags and packaging intact, we will not accept the return and you will be required to organise a return shipment back to you.

 

To arrange a return please follow the process below:

  1. Contact us at shop@darlingdomain.com.au within 7 days of your order being delivered to request a return.
  2. Once your return has been approved via email, please send your item/s within 3 days of approval.
  3. Items must be returned in their original condition with the tags and packaging intact.
  4. Contact our team via email confirming you have sent your item/s with the tracking details so we can monitor the delivery.
  5. Once your return is received, we will process your store credit within 2 business days.

Please note, we do not cover shipping costs for returns. If your return item/s are lost or damaged in transit during the return, we are not liable and can no longer offer you a store credit.

 

To arrange an exchange please follow the process below:

  1. Contact us at shop@darlingdomain.com.au within 7 days of your order being delivered to request an exchange
  2. Once your exchange has been approved via email, please send your item/s within 3 days of approval.
  3. To secure your exchange item/s in the new colour or size you are after you will need to purchase the new item/s from our store once your exchange is approved. We will post your new item/s to you within 1-2 business day when we receive the order.
  4. Once we receive and inspect your returned item/s, we will refund the original item purchase price as long as the return complies with our exchange conditions.
  5. To be eligible for the full refund your items must be returned in their original condition with the tags and packaging intact. Any item/s not in this condition cannot be refunded.

Please note, we do not cover shipping costs for exchanges and will not refund the shipping costs of your original item/s. If your return item/s are lost or damaged in transit during the return, we are not liable and can no longer offer you a store credit.

 

Return Address:

Please send all returns and exchanges to the following address.

Darling & Domain

122 Wellington St

Mosman Park WA 6012

Australia

 

Sale Return Policy

All items purchased on SALE (when we offer a % off storewide, particular brand, particular category or participate in a Third Party sale event OR offer special promotional sale periods) are final and are not eligible for a return, exchange, store credit or refund unless they are deemed faulty under Australian Consumer Law.

 

Cancellation Policy

Once an order has been placed and processed you are unable to cancel that order.  If you wish to cancel your order or change the items you have purchased you will need to contact us immediately at shop@darlingdomain.com.au requesting changes to your order.

Once your order has been shipped you will need to wait until your item/s have arrived and follow the normal procedure for a return or exchange.

 

Custom Orders

If your order is a special custom order, we are not able to accept a return or exchange for a credit note or refund on your order. You will be expressly advised before order placement if this is the case.

 

Faulty Items

We aim to provide our customers with products of the highest standard and quality and a thorough check of your item/s undertaken before it is sent off. If you receive an item that you believe is damaged or has a manufacturing fault, please contact us at shop@darlingdomain.com.au within 7 days of your order being delivered and provide photo evidence showing the defect/fault. Claims made significantly after delivery may impact our ability to assess the issue, however this does not exclude your rights under Australian Consumer Law.

In accordance with the Australian Competition and Consumer Commission if the item we have sent has a minor fault, then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.



Important Information

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.

Please note, if you damage a garment after receiving and using the item (e.g. after wearing it a button falls off or the zip breaks because of wear or drop a vase causing it to crack or chip) we cannot accept returns on your item/s.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

 

If you are looking for Mustard Made returns information click here for more information.

If you are looking for Globe West returns information click here for more information.

 

If you have any questions or concerns you can contact us at shop@darlingdomain.com.au or ring our store on (08) 9383 4856 during our opening hours.